Terms | Rowen Homes

Up to 40% Off Sale - Click Here to Shop

Terms

We want you to be pleased with the goods that you purchase and with the service that you receive from us. These are our conditions of sale and you should read them carefully as they apply to your order. We ask you to review your order and accept these terms and conditions of sale during the registration process.

Introduction

  1. Rowen Interior Design Limited is company incorporated in England and Wales with registered number 12586958 whose registered office is at Unit 6 Franklin Industrial Est, Blaydon, NE21 5TL, United Kingdom
  2. When you order goods or services from us a contract will be formed when you receive a copy of your email order confirmation or e-signature provided via our online proposal programme.
  3. If you want to change your order (including the arrangements for delivery or collection when ordering products), you must contact us immediately as any changes may delay the delivery of your order. To cancel your order or any part, please see ‘Your rights to cancel your order’
  4. If you purchase the same goods under two or more orders, we cannot guarantee that the goods or service supplied will be from the same batch, be the same colour match or provided in one block booking, where applicable.

Price & Payment

  1. The price for goods and services (including any applicable delivery charges) is as set out in the order confirmation, invoice or proposal. Extra delivery charges may apply – see ‘Extra Delivery Charges’
  2. You must pay in full for goods & telephone consultation calls at the time of placing your order
  3. For full design packages, a 50% deposit is required at the point of booking, with the balance required 7 days after the package is complete
  4. Ownership for the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges

Your rights to cancel your order - Goods

  1. Rowen Interior Design is under a legal duty to supply goods that confirm to the contract. Where goods are defective or not as described – then please see section ‘Quality’ and nothing in this section limits your rights where goods are defective or not as described. 
  2. Where you have ordered your goods by internet, email or telephone, under the Consumer Contract (Information Cancellation and Additional Charges) Regulations you may cancel your order at any time between placing the order and within 14 days after the day the goods come into your possession (or the last item of a multiple order comes into your possession) this does not apply to:
    1. Goods or services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader
    2. Goods made to the customers specification or are clearly personalised
    3. Goods which are liable to deteriorate or expire rapidly
    4. Newspapers, periodicals, magazines
    5. Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
    6. Sealed audio or video recordings or computer software
    7. Goods that becomes mixed inseparably (according to their nature) with other items after delivery
  3. To cancel call +44 (0)191 8152525 or email hey@rowenhomes.co.uk.
  4. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
  5. Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
  6. Selected upholstery items are made-to-order. These goods are produced only upon the request and confirmation of your order.  Any cancellations for made-to-order items will need to be made within 3 days from the date your order was placed, or in accordance with your rights under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations.  For full details of these Regulations please click here.
  7. Cancellation must be made by the person who placed the order.

Delivery of Goods

  1. Our deliveries are provided by trust local delivery companies. Delivery costs will be quoted upon time of order.  Most deliveries are made Monday to Saturday between 8am-9pm.  Delivery at this rate is only available to mainland UK.  Delivery outside of the mainland UK is subject to the availability of our couriers service in the area and can not be guaranteed.
  2. Please note if you order furniture and standard items, you may receive multiple deliveries from our deliveries, but you will only be charged once, for the delivery of furniture.
  3. At the time of placing your order, you will have been informed of the approximate timescales for contact by our delivery company regarding your delivery or collection.
  4. All taxes and duties to non UK addresses are the sole responsibility of the customer.

Delivery of Services

  1. Our services are provided by our experienced design team during Monday-Friday, 9am-5pm. Arrangements outside of these hours may be made upon special request and reasonable notice.
  2. Please note services orders are considered complete upon provision of advice as outlined in the order. Anything outside of this scope will proposed to you under a separate email or proposal. 
  3. Our aim is to provide you with the most efficient and timely service as possible and at the time of making your order, we will endeavour to manage your expectations by providing timescales available to complete our service to you.

Extra Delivery Charges

  1. Our delivery service will deliver to the entrance of your property, in line with Health & Safety guidelines. You must tell us when arranging delivery about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges or small entrances
  2. We recommend you reviewing the measurements of our products prior to ordering
  3. Extra charges for delivery may apply in any of the following circumstances:
    1. If you change the address where your goods are to be delivered at short notice
    2. If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about
    3. If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because there was no-one at the delivery address aged 18 or over to sign for the foods at the time arranged for delivery.
  4. We will let you know if any extra delivery charges are payable and you must pay these charges because delivery or re-delivery (as appropriate) or, if charged after the delivery, within 7 days of receiving notice of such extra delivery charges.
  5. If delivery proves impossible or impractical on 2 or more occasions because of access problems, the goods will not fit into the room for which they are intended or because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arrange for delivery, then we may cancel your order, delivery charges will not be refunded.

Delay in delivery

  1. Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. 
  2. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order. If we receive your notice of cancellation as set out about, then you will receive a full refund. 
  3. This request must be emailed to hey@rowenhomes.co.uk. However, Rowen Interior Design cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.       

Arrival of Goods

  1. On delivery of your furniture products, you will be asked to sign for the goods and to inspect any upholstery goods that have been unpacked to ensure you accept them. For this reason, you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do and are happy to accept the goods on your behalf.

Quality

  1. Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 14 days of delivery and additionally, wherever possible, by describing the defects on a 'proof of delivery' document. 
  2. For other defects, please notify us as soon as you discover those defects and at the latest within 14 days of delivery.
  3. You may notify us by e-mail at hey@rowenhomes.co.uk.  Your statutory rights, in particular your rights under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations, and the Consumer Rights Act are not affected.
  4. You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.
  5. Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
  6. Where defective goods are exchanged, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
  7. For self-assembly goods, it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.
  8. Where it cannot otherwise be established that we supplied any goods that are claimed to be defective, for example because sewn-in labels have been removed, then we may require you to produce proof of purchase.
  9. When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

FREE DELIVERY - 18/06/2021- 21/06/2021

Get free Next Working Day Delivery, on items ordered before 3pm on the Rowen Homes website, app and mobile site when you use the code 'TREAT' at the checkout.
  • The above offer cannot be used in conjunction with any other offer which is available online and is not available to addresses outside the UK Mainland or in the Scottish Highlands.
  • The above offer cannot be applied retrospectively and only applies to orders placed using the code during the valid times.
  • The offer above is not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • Rowen Homes reserves the right to :info: cancel this offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions.
  • Valid on orders over £30. There is no maximum spend threshold.
  • The offer is from 18/06/21 15:00:00 and valid until 21/06/21 23:59:59.

Refunds

  1. See https://rowenhomes.co.uk/pages/shipping-returns for details on refunds
  2. It is not possible to refund made to measure items or goods made to your specification unless you cancel in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations or they are faulty or not as described, in which case we may ask to review the goods through an independent inspection before a refund is given. Your consumer rights are not affected.

Our Products

  1. All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund, or if available and acceptable to you, substitute goods of equivalent quality and price. 
  2. To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only and must be used for the intended purpose.  Where products are used for non-domestic purposes we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.  

Our Staff

  1. Our Customer Service team is trained to provide good service. However, no advice can be given about plumbing, electrics, carpentry, kitchen fitting or any similar professions so if you need advice you should obtain it from a qualified expert at your own risk. We recommend you don’t book any fitting or installation services until the goods have been delivered.
  2. None of our Customer Service team are authorised to advise on whether any goods are suitable for any unusual purpose. If you intend to use the goods for any unusual purpose, then you must make up your own mind about whether the goods are suitable or take advice from a third party.

Data Protection

  1. By using our website, you are agreeing to our Privacy Policy and Cookie Policy and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies.
  2. Your privacy is very important to us at Rowen Interior Design and we are committed to treating your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality. Rowen Interior Design is registered as a data controller under the Data Protection Act 2018 and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. For further information about how we use your personal data, please see our Privacy Policy here.
  3. For information with regards to the Rowen Interior Design cookie policy please click here.

Competitions 

Terms & Conditions - Guess the Celeb Garden Competition - 25th February 2021

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at Unit 14, Baker’s Yard, Gosforth, Newcastle upon Tyne, NE3 1DX.
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 25th February 2021. The competition will close on 26th February 2021 at 17:00. After this date, you will still be signed up to our newsletter but your entry will not be counted.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:

          Enter your guess in the comments section for a chance to win.

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows:

           £50 Rowen Homes Gift Voucher

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  2. The winner will be chosen at random by 17:00 (GMT) on the 26th February 2021 and will be contacted privately via email/phone/social media.
  3. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be redeemed.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s name will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  12. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  13. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  14. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.

Terms & Conditions – Nebula Rug – 8th March 2021

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at Unit 14, Baker’s Yard, Gosforth, Newcastle upon Tyne, NE3 1DX.
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 8th March 2021. The competition will close on 15th March 2021. After this date, you will still be signed up to our newsletter but your entry will not be counted.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:

Share to your story and comment to win

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows:

Nebula Rug in your desired size

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  2. The winner will be chosen at random by 17:00 (GMT) on the 15th March 2021 and will be contacted privately via email/phone/social media.
  3. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be redeemed.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s name will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  12. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  13. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  14. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.

Terms & Conditions -  Guess the Celeb Garden 11th March 2021

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at Unit 14, Baker’s Yard, Gosforth, Newcastle upon Tyne, NE3 1DX.
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 11th March 2021. The Competition will run for the period stated within the relevant survey. After this date, you will still be signed up to our newsletter but your entry will not be counted.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:

Complete our customer survey that states it includes a Competition before the Competition end date, and indicate that you would like to take part in that competition by entering your email address. 

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows:

£50 Rowen Homes Gift Voucher

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  2. The winner will be chosen at random and will be contacted privately via email/phone/social media.
  3. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be redeemed.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s name will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  12. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  13. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  14. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.

Terms & Conditions – Little Books Collection – 24th March 2021

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at Unit 14, Baker’s Yard, Gosforth, Newcastle upon Tyne, NE3 1DX.
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 8th March 2021. The competition will close on 15th March 2021. After this date, you will still be signed up to our newsletter but your entry will not be counted.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:

Share to your story and comment to win

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows:

 Little Books Bundle – including Little Book of Dior,  Little Book of Prada, Little Book of Chanel, Little Book of Gucci

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  2. The winner will be chosen at random by 17:00 (GMT) on the 31st March 2021 and will be contacted privately via email/phone/social media.
  3. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be redeemed.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s name will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  12. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  13. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  14. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.

Terms & Conditions – £50 voucher – 7th April 2021

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at Unit 14, Baker’s Yard, Gosforth, Newcastle upon Tyne, NE3 1DX.
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 11:30am, 7th April 2021. The competition will close on 11:30am, 8th April 2021. After this date, you will still be signed up to our newsletter but your entry will not be counted.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:

Click Yes on our Instagram Poll

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows:

 £50 Rowen Homes Gift Voucher

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  2. The winner will be chosen at random by 17:00 (GMT) on the 8th April 2021 and will be contacted privately via email/phone/social media.
  3. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be redeemed.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s name will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  12. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  13. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  14. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.

Terms & Conditions – £50 voucher – 19th April 2021-25 April 2021

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at Unit 14, Baker’s Yard, Gosforth, Newcastle upon Tyne, NE3 1DX.
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 11:30am, 19th April 2021. The competition will close on 11:59pm, 25th April 2021. After this date your entry will not be counted.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:

Comment on our daily Instagram feed posts for one week. One winner will be chosen every day

  1. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  3. The prize is as follows:

 £50 Rowen Homes Gift Voucher

  1. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  2. The winner(s) will be chosen at random daily by 17:00 (GMT) on the following day of each post and will be contacted privately via email/phone/social media.
  3. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  4. The promoter will notify the winner when and where the prize can be redeemed.
  5. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  6. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  7. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  8. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  9. The winner’s name(s) will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  10. Entry into the competition will be deemed as acceptance of these terms and conditions.
  11. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  12. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  13. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  14. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.

Terms & Conditions – #MyRowenHome £50 voucher – 11 June 2021-Ongoing

  1. The promoter is: Rowen Interior Design Limited (company no. 12586958) whose registered office is at UNIT 6 FRANKLIN INDUSTRIAL ESTATE, BLAYDON, NE21 5TL, UNITED KINGDOM
  2. The competition is open to residents of the United Kingdom aged 16 years or over except employees of Rowen Interior Design Limited (or associated companies) and their close relatives and anyone otherwise connected with the organisation or judging of the competition. One entry per person.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. By entering this competition, you are opting into receiving marketing communications from Rowen Interior Design Limited. We will treat your data with care and respect and will never sell it on to other companies for marketing purposes. You can choose to opt out of this marketing at any time.
  6. The opening date for entries is 12:00am, 11th June 2021, and thereafter on midnight on the 1st of each month. The competition will close at 11:59pm, on the final day of each month. Previous months entries will be counted into each draw.
  7. Any entries deemed fraudulent will not be entered in the competition.
  8. Rowen Interior Design Limited reserves the right to extend, change or withdraw this competition at any time without the need for prior notice.
  9. The rules of the competition and how to enter are as follows:
    1. You can submit your photo via Instagram by uploading your photo to Instagram profile and tag #MyRowenHome to alert us to your post. Your profile must be set to public in order for us to view your photo. All eligible photos with the #MyRowenHome tag is entered into the prize draw. 
  10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter
  11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  12. The prize is as follows: £50 Rowen Homes Gift Voucher
  13. The prize is as stated and no cash or other alternatives will be offered. The prizes are non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Purchases made using the prize can only be refunded for credit and not cash or any other alternative. This prize excludes delivery charges/returns charges.
  14. The winner(s) will be chosen at random by 17:00 (GMT) on the first day of each month and will be contacted privately via email/phone/social media.
  15. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  16. The promoter will notify the winner when and where the prize can be redeemed.
  17. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  18. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  19. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of English.
  20. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  21. The winner’s name(s) will be available 28 days after closing date by emailing the following address: hey@rowenhomes.co.uk
  22. Entry into the competition will be deemed as acceptance of these terms and conditions.
  23. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other social network. You are providing your information to Rowen Interior Design Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at rowenhomes.co.uk
  24. Rowen Interior Design Limited decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
  25. Rowen Interior Design Limited shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  26. Rowen Interior Design Limited also reserves the right to cancel the competition if circumstances arise outside of its control.
  27. Once you have uploaded a photo, it may be selected by Rowen Homes and used by us in accordance with these Terms and Conditions. 
  28. If your photo is chosen to be shared by Rowen Homes you will receive a message from Rowen Homes’ account, asking for your permission to publish your photo. Please reply with #ShareMyRowenHome to give your permission and agree to these Terms & Conditions and Rowen Homes’ Privacy Policy. Your social media account name will be displayed alongside your photo.
  29. You will retain legal ownership of any rights you own (including copyright) in any photo you upload. However, by replying #ShareMyRowenHome you grant to Rowen Homes a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo in the manner set out below.
  30. Rowen Homes’ webpages
    1. We may use your photo on Rowen Homes’ webpages, including the homepage, product pages and in editorial and advertising content.
    2. In addition, by replying #ShareMyRowenHome you also grant Rowen Homes the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of your photo.
    3. Rowen Homes will choose and publish uploaded photos at its absolute discretion. For the avoidance of doubt, Rowen Homes is under no obligation to use any of the photos uploaded.
  31.  Campaigns and owned channel usage:
    1. If your image is really special, we may want to use your photo in an advertising campaign. This could include using the photo in any of the following formats:
    2. Out of Home (OOH), PR, Press, Direct Mail, Catalogue, Online, Online Advertising and Social.
    3. If we’re interested in using your photo for a campaign, we will contact you again to ask for your permission and provide you with our terms for usage.
  32. General usage terms. By replying #ShareMyRowenHome, you warrant and represent that (i) you own all rights (including copyright) in the photo uploaded or, if the photo is subject to third party rights, you have all required licenses, rights, consents and/or permissions to publish the photo and grant the licence described above to Rowen Homes, and (ii) you are over 18 years of age.
    1. To the extent permitted by law, you also agree to waive any moral rights you may own in relation to any photos uploaded.
    2. Rowen Homes may use, edit, alter, reproduce, translate, publish, or create derivative works from any photo uploaded at Rowen Homes sole discretion.
  33. Photo Content Guidelines. All photos are moderated by Rowen Homes. We will not select for publication photos that contain any of the following content:
    1. Copyrighted and/or Trademarked Material: please do not upload any photos or other content that infringes or might infringe the rights (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of the books, photos/videos of TV or film scenes).
    2.  Abusive Imagery: do not upload any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or bullying.
    3. Impersonation: use non-offensive usernames only, and do not impersonate any other person.
    4. Private & Confidential: do not upload anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details, anything distinctive that a particular individual is known for).
    5. People / Facial Recognition: do not upload photos that contain people within the image, whether or not their face can be seen. This includes pictures of people within the photograph (e.g. a photograph within a photo frame).
    6. Comments: make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company.
    7. Advertising: do not advertise or promote your own or third parties’ goods or services in any photos or submissions.
    8. Links: please do not link to any media or executable file with your photos or submissions.
  34. What Happens If I Have a Complaint About a Photo or Want a Photo Removed? If you believe that an uploaded photo on our webpages is inappropriate, offensive or is violating someone’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending an email to hey@rowenhomes.co.uk.
  35. We reserve the right to remove the photos from socials, website or marketing materials at any time, for any reason.

General

  1. We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.
  2. These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer.
  3. You may not transfer your rights under the contract between us to any third party without our prior written consent.
  4. If any term of these conditions of sale is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term will be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
  5. If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
  6. In case of any shopping disputes, please email hey@rowenhomes.co.uk.
  7. These Conditions of Sale and any contract formed in accordance with clause1of those Conditions are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
  8. When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.
  9. Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website you consent to the processing described therein and warrant that all data provided by you is accurate.
  10. You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Rowen Interior Design Limited will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
  11. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Rowen Interior Design Limited
  12. If you have any questions about the terms and conditions, the Goods or the Website please email us at hey@rowenhomes.co.uk.
  13. We try to make sure that all information on the Website are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods or Services we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.