Shipping & Returns

UK Shipping

Delivery is charged at £4.99 on all orders to Mainland UK with the below postcode locations having a surcharge which is calculated at checkout;

Postcode - DG, EH, G, KS, ML,TD

Postcodes - AB, DD, IV, KW, PS, PH, FK, KY

Postcodes - IV40+, KW16+, PA20+, PH41-44

Northern Ireland - All Postcodes

All orders are dispatched within 1-2 working days of placing an order via DHL or DPD for smaller items and large item orders are dispatched via Panther Logistics.

If you place multiple items in your order you may receive more than one delivery. Lead times are detailed in the product descriptions. Upon dispatch of your items you will receive a notification from the courier via email or text.

Over bank holidays and our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Republic Of Ireland Shipping

Delivery is calculated at the checkout for all orders shipped to the Republic of Ireland and our prices are shown exclusive of UK VAT @20%, therefore as the customer you will be liable to pay the duties to the courier.

All orders are dispatched within 1-2 working days of placing an order and will take up to 2 days for delivery on all orders placed before 3pm.

Customs, Tax and Charges

Customers from The Republic of Ireland buying goods will incur customs duty charges.

The customs value on which Customs Duty is calculated is the cost of the goods plus:

transport (including postage)
any insurance
any handling charges

to deliver the goods to the EU.

The rate of Customs Duty that applies depends on the goods you import. You can find all the rates in the TARIC database.

Should you not pay the due customs charges, they will be deducted from your total refund value upon return of the item.

Stock items

All items other than our Olivia sofa range are in stock and are available for dispatch from our warehouse on a 1-2 day delivery service.

Made to order items

All orders which are made to order will usually be delivered within 8-10 weeks. Please ensure the sizes provided are correct as orders can not be refunded. This includes measuring all access routes and doorways.

Bespoke sofa delivery

Shipping charges for bespoke, made to order sofas including the Olivia sofa collection are as follows:

England and Wales - £29

Lower Scotland - £49

(Lower Scotland postcodes DD,DG,EH,FK,G,KA,KY,ML,TD,AB1,AB2,AB3,AB4,AB5,AB6,AB7,AB8,AB9,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB21,AB22,AB23,AB24,AB25,AB30,AB39,PA1,PA2,PA3,PA4,PA5,PA6,PA7,PA8,PA9,PA10,PA11,PA12,PA13,PA14,PA15,PA16,PA17,PA18,PA19,PH1,PH2,PH3)

Scottish Highlands - £99

(Scottish Highlands postcodes PH49, PH50, PH4, PH5, PH6, PH7, PH8, PH9, PH10, PH11, PH12, PH13, PH15, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, IV63, IV52, IV53, IV54, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, AB40, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38)

Unfortunately we do not ship the Olivia sofa to the Scottish Islands, Northern Ireland, Republic of Ireland or the Isle of Man.

Large item delivery

Some large items may be delivered via pallet due to their size, weight or fragility. If an item is delivered via pallet the delivery company may leave the pallet with you to dispose of accordingly. Please ensure dimensions are checked and will fit the space they are meant for. Large item deliveries go through Panther Logistics courier and are delivered within 1-2 working days.

Large order shipping charges

Orders 25kg and over will be charged at £9.99 delivery in England, Wales and the following Scottish postcodes areas

DD,DG,EH,FK,G,KA,KY,ML,TD,AB1,AB2,AB3,AB4,AB5,AB6,AB7,AB8,AB9,AB10,AB11,AB12,AB13,AB14,AB15,AB16,AB21,AB22,AB23,AB24,AB25,AB30,AB39,PA1,PA2,PA3,PA4,PA5,PA6,PA7,PA8,PA9,PA10,PA11,PA12,PA13,PA14,PA15,PA16,PA17,PA18,PA19,PH1,PH2,PH3

Shipping costs will be calculated at checkout for orders 25kg and over to the Scottish Islands, highlands and Northern Ireland, Republic of Ireland and the Isle of Man.

Faults or Damages

Upon receiving your items, your order must be checked to ensure there has been no damage in transit. All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavour to resolve the issue for you.

Returns

If you wish to return any part of your order you may do so, this can be arranged yourself via tracked delivery or we can assist you with this.

Returns can be made within 14 days of receiving your item as long as the item is as new and the original packaging. Any associated costs of return will be covered by yourself, the customer. If a return is received back to us and is not is "as new" condition, we will return the item to you, the customer.

Alternatively, should you like us to arrange your return, we can arrange to have this return for you. *Please note these prices are only applicable to mainland UK and Republic of Ireland. For customers outside of this area, your are responsible for returning the goods to us in an as new and able to be resold.

UK Returns

Drop off shop - return your item via drop off at your local DPD point - £7.50 (requires access to a printer and ONLY applicable for items under 1m in size and under 25kg)
Collection from your door via DPD - return your goods with a next day collection

Items under 100cm in size and under 25kg - £12
Rugs over 100cm - £19
If DPD turn up at your property to collect an item and it is not ready or there is no answer, we receive a £10 failed collection charge. This charge will be passed on to you the customer.

Larger items such as consoles, sofa or bed costs are subject to your location. Please contact us directly for a quotation at hey@rowenhomes.co.uk
Any items returned without their original packaging will be charged a fee of £5.

Republic of Ireland Returns

Customers in the Republic of Ireland can arrange a collection to return their order by contacting us at hey@rowenhomes.co.uk.

Items under 1.2m and 70kg - £25
Items over 1.2m or 70kg - £55
If the courier turns up at your property to collect an item and it is not ready or there is no answer, we receive a £10 failed collection charge. This charge will be passed on to you the customer.
Any items returned without their original packaging will be charged a fee of £5.

When returning an item it is the customers responsibility to ensure that the returning item is suitably packaged and protected to avoid damage in transit. We are unable to issue refunds for items which have been damaged in the returns process and the item may be returned if not received back to us "as new"

In order to arrange this you must get in touch with us beforehand. You can contact us at hey@rowenhomes.co.uk

The associated cost of the return will be deducted from your refund.

Returns arranged by the customer are under their responsibility to ensure appropriate tracking and safe delivery to our warehouse.

Our returns address is Returns @ Rowen Homes, Unit 6 Franklin Industrial Est, Blaydon, NE21 5T.

Missed/Refused Deliveries

Please ensure that you enter your phone number at checkout to help our delivery providers to notify you of deliveries. If you miss or refuse* a delivery you may be charge a redelivery/return fee up to £100 depending on the value/size of the order. This will be determined by the courier who is making the delivery.

*If a delivery is refused by you the customer or it doesn't fit in to your property due to the size you will be liable for the return charge which is determined by the courier.