Free delivery on all orders over £100

Shipping & Returns

Shipping

We offer FREE standard shipping on all orders over the value of £100 to  Mainland UK destinations with the exception of the following postcode locations;

Postcode - DG, EH, G, KS, ML,TD 
Postcodes - AB, DD, IV, KW, PS, PH, FK, KY 
Postcodes - IV40+, KW16+, PA20+, PH41-44 
Northern Ireland and ROI - POA
If you do live within any of the above zones please contact us before placing your order, if you do checkout online we will contact you to discuss a shipping surcharge unique to your location.

Upon placing your order we will contact you to advise on the delivery lead time.

Shipping on all orders under £100 is charged at £3.99 and will be delivered via DPD

 

In stock items

All items which are in stock will be dispatched next working day within mainland UK

Out of stock items

If an order is placed and the item is out of stock then we will immediately contact our supplier to get an estimate on how long the order may take to be delivered in to our warehouse for dispatch. Please be advise, sometimes items that we stock online may become discontinued with our suppliers/manufactures. In this instance we will advise you and refund your order in full

Made to order items

All orders which are made to order will usually be delivered within 4-10 weeks. Please ensure the sizes provided are correct as orders can not be refunded. This includes measuring all access routes and doorways.

Large item delivery

Some large items may be delivered via pallet due to their size, weight or fragility. If an item is delivered via pallet the delivery company may leave the pallet with you to dispose of accordingly. Please ensure dimensions are checked and will fit the space they are meant for. 

Faults or Damages

Upon Receiving your items, your order must be checked in to ensure there has been no damage in transit. All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavour to resolve the issue for you.

Returns

If you wish to return any part of your order you may do so, this can be arranged yourself via tracked delivery or we can assist you with this.

Returns can be made within 14 days of receiving your item as long as the item is as new and the original packaging. Any associated costs of return will be covered by the customer.

Alternatively, should you like us to arrange your return, you may take smaller items to a DPD Shop Location or have the item collected from your home by DPD.
  • It costs £5 to return your item via drop off at your local DPD point for items under 1m in size and under 25kg. Items over this size may include a £20 handling charge.
  • It costs £20 to arrange for DPD to collect your item to return to us. There may be a handling charge of up to £20 for items over 1m & 25kg
  • Larger items such as sofas or bed costs are subject to your location
In order to arrange this you must get in touch with us beforehand. You can contact us at hey@rowenhomes.co.uk 

The associated cost of the return will be deducted from your refund.
Returns arranged by the customer are under their responsibility to ensure appropriate tracking and safe delivery to our warehouse.
Our returns address is Unit 3 Bakers Yard, Gosforth, Newcastle Upon Tyne, NE3 1XD, United Kingdom.

Missed Deliveries

Please ensure that you enter your phone number at checkout to help our delivery providers to notify you of deliveries. If you miss a delivery you may be charge a redelivery/return fee up to £100 depending on the value/size of the order. This will be determined by the courier who is making the delivery.